Shipping policy

Effective date: July 24, 2011

Thank you for shopping with MyWorldPhone.com, operated by Marvel Telecom Inc. This Shipping Policy explains how we process, ship, and deliver domestic and international orders.

By placing an order with MyWorldPhone, you agree to this Shipping Policy, our Terms of Service, and all other policies applicable to your purchase.

1. Shipping From New York

MyWorldPhone is a New York-based electronics retailer. Orders are generally shipped from our New York location unless otherwise stated on the product page or order confirmation.

Our shipping address and customer-service location is:

Marvel Telecom Inc.
MyWorldPhone.com
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States

2. Order Processing

In-stock orders placed and successfully verified before 1:30 PM Eastern Time, Monday through Friday, are generally processed for shipment the same business day.

Orders placed after the cutoff time, on weekends, or on recognized holidays are generally processed on the next business day.

Same-day shipping is not guaranteed. An order may require additional processing time because of:

Payment authorization or fraud-prevention review;
Billing or shipping-address verification;
Incomplete or inaccurate customer information;
High order volume;
Product availability or inventory discrepancies;
Carrier pickup schedules;
Weather or emergency conditions;
International documentation requirements; or
Other circumstances outside our reasonable control.

Expedited shipping changes the carrier’s expected transit speed after the package is accepted by the carrier. It does not eliminate order-processing, payment-verification, weekend, or holiday time.

3. Business Days

For purposes of this Shipping Policy, business days are Monday through Friday, excluding federal holidays and days on which our office or shipping carriers are closed.

Saturday, Sunday, and holiday delivery may be available in some locations, but these days should not be assumed to be regular processing days.

4. Domestic Shipping

We ship eligible orders throughout the United States. Available shipping options, charges, and estimated transit times are displayed during checkout.

Free standard shipping may be available on eligible products or orders. Any free shipping offer applies only to the shipping method and destination shown during checkout.

Free shipping does not include optional expedited services, address-correction fees, rerouting fees, special handling, international charges, customs fees, or other costs not expressly included at checkout.

Certain products, destinations, or orders may not qualify for free shipping. The shipping charge displayed and accepted during checkout will control.

5. Shipping Methods and Carriers

We may use national or regional shipping carriers based on the destination, product, package value, service selected, carrier availability, and other operational factors.

The available shipping carrier and service may be shown during checkout or in the shipping confirmation. We reserve the right to use a comparable carrier or service when reasonably necessary, provided that doing so does not materially reduce the service purchased.

We do not guarantee that a particular carrier will be used unless we expressly confirm it in writing.

6. Estimated Delivery Times

Delivery dates and transit times shown on our website, during checkout, or in carrier tracking are estimates only. They are not guaranteed unless a specific guaranteed service is expressly identified by the carrier and confirmed as applicable to the shipment.

Estimated delivery time begins after the order has been processed and accepted by the carrier. It does not begin when the order is initially submitted.

Delivery estimates may be affected by:

Carrier delays or service interruptions;
Severe weather or natural disasters;
Weekends and holidays;
Incorrect, incomplete, or inaccessible delivery addresses;
Recipient unavailability;
Security or signature requirements;
Customs inspections or import procedures;
Government actions or transportation disruptions; and
Other events beyond our reasonable control.

MyWorldPhone is not responsible for a carrier’s failure to meet an estimated delivery date, except to the extent required by applicable law.

7. Tracking Information

When tracking is available, we will send a shipping confirmation to the email address or telephone number provided during checkout.

Tracking information may take several hours or until the next business day to begin showing movement after a label is created. A “label created” status does not necessarily mean that the carrier has already scanned the package.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive the shipment.

8. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address, including:

Recipient’s full name;
Street address;
Apartment, suite, floor, unit, or building number;
City, state, province, and postal code;
Country; and
A valid telephone number and email address.

MyWorldPhone is not responsible for delays, failed delivery, or loss caused by inaccurate, incomplete, outdated, or undeliverable information provided by the customer.

Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund or charged to the customer where permitted by law.

9. Address Changes

Contact us immediately if you need to request an address change. We will make reasonable efforts to assist, but an address change is not guaranteed once fulfillment has begun.

For payment-security and fraud-prevention reasons, we may not be able to change an order to a different shipping address. We may instead require the original order to be cancelled and a new order placed with the correct information.

Once a package has shipped, MyWorldPhone cannot guarantee that it can be redirected, intercepted, recalled, or held at a carrier location.

10. Order Cancellations

Orders may be cancelled without a cancellation fee before shipment, provided the cancellation request is received and completed before the order enters shipping.

Once an order has shipped, it cannot be cancelled. The customer must receive the package and request a return under our Refund Policy.

Refusing delivery is not the same as receiving an approved return authorization and may result in shipping, return, handling, customs, or carrier charges being deducted from the refund, where permitted by law.

11. Signature Confirmation

Signature confirmation may be required for mobile phones, high-value products, expedited shipments, international orders, or orders selected for additional security.

The carrier may require an adult signature, direct signature, or another approved form of delivery confirmation. Signature requirements cannot always be removed after shipment.

Customers are responsible for ensuring that an authorized person is available to accept the delivery.

12. Delivery to Businesses, Apartments, and Shared Locations

A carrier may complete delivery by releasing a package to an authorized person, receptionist, front desk, mailroom, building employee, doorman, parcel locker, leasing office, or other location customarily used to receive packages at the delivery address.

Customers should check with household members, neighbors, building staff, reception, mailrooms, security desks, and parcel lockers before reporting a package missing.

13. PO Boxes and Restricted Addresses

Some products, carriers, expedited services, and high-value orders cannot be shipped to a PO Box.

When a carrier requires a physical street address, we may contact the customer for an alternate address or cancel the order if a suitable address is not provided.

Shipping to military addresses, U.S. territories, remote areas, freight forwarders, hotels, storage facilities, or commercial mailbox services may be limited or require additional verification.

14. Freight Forwarders and Reshipping Services

Orders shipped to freight forwarders, exporters, reshipping companies, commercial mail-receiving agencies, or package-consolidation services may be subject to additional verification or cancellation.

When a customer chooses to use a third-party forwarding or reshipping service, delivery by our carrier to that service’s address completes MyWorldPhone’s delivery obligation, except where applicable law requires otherwise.

MyWorldPhone is not responsible for loss, damage, delay, alteration, missing contents, customs issues, or delivery problems occurring after a forwarding service accepts the package.

15. International Shipping

MyWorldPhone offers international shipping to many countries and territories. Available destinations and shipping options are determined during checkout and may vary by product, carrier availability, payment method, import restrictions, export regulations, or local law.

Although our website may display a country or region selector, we cannot guarantee that every product can be shipped to every country.

We reserve the right to decline or cancel an international order when:

No suitable carrier service is available;
The product is prohibited or restricted at the destination;
Shipping lithium batteries or electronic devices is restricted;
The order cannot be satisfactorily verified;
Payment risk is considered unacceptable;
Export-control or sanctions rules apply; or
Shipping would violate applicable law or carrier requirements.

16. International Customer Responsibilities

International customers are responsible for confirming before ordering that:

The product may legally be imported into the destination country;
The device and accessories comply with local regulations;
The product is compatible with the intended carrier and network;
The recipient can complete any required customs procedures;
The recipient can provide identification or documentation requested by customs;
The delivery address is accepted by the selected carrier; and
The recipient is able and willing to pay all applicable import charges.

17. Customs, Duties, VAT, and Import Taxes

Unless expressly stated during checkout, international shipping charges do not include:

Customs duties;
Import taxes;
Value-added tax or VAT;
Goods and services tax or GST;
Brokerage fees;
Disbursement fees;
Storage fees;
Customs-clearance fees; or
Other charges imposed by the destination country or carrier.

The customer or recipient is solely responsible for all customs duties, VAT, taxes, brokerage fees, and other import-related charges.

We cannot estimate or control these charges. Contact the destination country’s customs authority or the shipping carrier for more information before ordering.

18. Customs Processing and Delays

International packages may be opened, inspected, delayed, held, or returned by customs or other government authorities.

Customs-clearance time is separate from the carrier’s estimated transportation time. MyWorldPhone cannot control customs processing or guarantee a customs-release date.

Customers must respond promptly to requests from the carrier, customs authority, or broker. Failure to provide required documentation or payment may result in delay, storage charges, abandonment, seizure, or return of the shipment.

19. Customs Declarations

We declare international shipments accurately and in accordance with applicable law.

We will not:

Declare merchandise as a gift when it is a commercial purchase;
Falsely reduce the declared value;
Misrepresent the contents of a shipment; or
Provide false customs documentation.

Requests to falsify customs information will be refused.

20. Refused or Unclaimed International Shipments

If an international shipment is refused, abandoned, unclaimed, rejected by customs, or returned because duties or taxes were not paid, the customer remains responsible for all costs generated by the shipment.

If the merchandise is returned to us, any eligible refund may be reduced by:

Original shipping charges;
Return shipping charges;
Customs duties or taxes charged to us;
Brokerage, storage, handling, or abandonment fees;
Carrier penalties or address-correction charges;
Any applicable restocking fee; and
Other nonrecoverable expenses associated with the shipment.

No refund can be issued for merchandise that is abandoned, destroyed, seized, or not returned to us, except where applicable law requires otherwise.

21. Lithium-Battery and Transportation Restrictions

Mobile phones, power banks, wireless chargers, and other electronics may contain lithium batteries or components subject to carrier and aviation restrictions.

As a result:

Certain shipping methods may not be available;
Delivery to some countries or territories may be restricted;
Transit times may be longer;
Additional documentation or packaging may be required; and
An order may need to be cancelled if no compliant service is available.

22. Damaged Packages

Inspect the package and product promptly after delivery.

If a package arrives visibly damaged:

Photograph all sides of the shipping box before opening it;
Photograph the shipping label;
Photograph the internal packaging and damaged product;
Keep all packaging, inserts, and accessories;
Do not discard the shipping carton; and
Contact us as soon as possible.

The carrier may require the recipient to retain the package for inspection or bring it to a carrier location. Discarding packaging or failing to provide requested evidence may affect our ability to submit or resolve a carrier claim.

23. Missing Items or Incorrect Products

Please provide:

Your order number;
A description of the issue;
Photographs of the shipping box and label;
Photographs of all contents received;
Product model, IMEI, or serial number when relevant; and
Any other information reasonably requested for investigation.

Keep all packaging and contents until the claim has been resolved.

24. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Check all entrances, porches, garages, side doors, and secure delivery areas;
Ask household members or coworkers whether they accepted it;
Check with neighbors;
Contact the building’s front desk, mailroom, doorman, or leasing office;
Check any parcel locker or carrier notice;
Confirm that the shipping address on the order is correct; and
Contact the carrier for available delivery details.

If the package remains missing, contact MyWorldPhone promptly so that we can review the matter and determine whether a carrier investigation is available.

The carrier may rely on delivery scans, GPS data, photographs, signatures, or statements from delivery personnel when investigating a claim.

25. Lost or Delayed Shipments

A shipment is not necessarily considered lost merely because tracking has not updated for several days or the estimated delivery date has passed.

Carriers impose waiting periods and claim deadlines. We may need to wait until the carrier considers the package eligible for investigation before a replacement or refund can be considered.

Customers must cooperate with reasonable carrier and MyWorldPhone investigation requests, including confirming nonreceipt, providing identification where lawfully required, or signing a claim statement.

Filing a carrier investigation does not guarantee reimbursement. Resolution depends on the facts of the shipment, carrier findings, available evidence, and applicable law.

26. Stolen Packages

Once a package has been properly delivered to the address supplied by the customer, theft after delivery may not be covered by the carrier.

Customers should select a secure delivery address, monitor tracking, and arrange for someone to receive valuable shipments. Where available, carrier hold-for-pickup or delivery-management services may provide additional security.

We may request a police report or other documentation when reviewing a reported theft, where permitted by law.

27. Carrier Claims

Shipping claims may require information and cooperation from the customer. This may include:

Photographs;
Packaging;
A signed statement;
Proof of identity;
Confirmation of the delivery address;
A police or incident report; or
Communication with the carrier.

Failure to provide requested information within the carrier’s deadline may result in denial of the claim.

28. Replacement Orders

Replacement products are not automatically shipped when a delivery issue is reported. We may first need to complete payment review, verify the circumstances, receive the returned product, or obtain a carrier decision.

If a replacement is approved, availability is not guaranteed. We may instead issue an appropriate refund when the original product is unavailable.

29. Returned-to-Sender Packages

A package may be returned to us because of:

An incomplete or incorrect address;
Recipient refusal;
Failure to collect the package;
Repeated unsuccessful delivery attempts;
Failure to pay customs or import charges;
Carrier restrictions;
Customs rejection; or
Other delivery problems.

After the package is returned and inspected, we will determine whether it qualifies for reshipment or refund.

If the return was not caused by an error by MyWorldPhone, the customer may be responsible for original shipping, return shipping, reshipping, address-correction charges, customs charges, and applicable restocking fees, to the extent permitted by law.

30. In-Store Purchase and Pickup

In-store purchasing may be available at our Queens, New York office from Monday through Friday, 11:30 AM to 6:00 PM Eastern Time, excluding holidays and unexpected closures.

Please call (718) 690-2955 before visiting to confirm that the desired product is available.

Pickup location:
Marvel Telecom Inc.
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States

Unless we expressly approve otherwise, online orders cannot be converted to office pickup. Customers seeking an in-store purchase should confirm availability and complete the purchase at our office.

Store hours and pickup availability may change. Calling before visiting is strongly recommended.

31. Shipping Promotions

Free-shipping or discounted-shipping promotions may be limited by:

Destination;
Product;
Order value;
Shipping method;
Promotion period;
Customer eligibility; or
Other stated terms.

Shipping promotions have no cash value and cannot be applied retroactively unless expressly stated.

32. Events Beyond Our Control

MyWorldPhone is not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Severe weather and natural disasters;
Fire, flood, earthquake, or public emergency;
War, terrorism, civil unrest, or government action;
Pandemics, epidemics, or public-health restrictions;
Carrier delays, labor disputes, or transportation interruptions;
Customs delays or border closures;
Power, internet, or system outages;
Cybersecurity incidents;
Supply shortages; or
Other events beyond our reasonable control.

33. Relationship to the Refund Policy

This Shipping Policy addresses order processing and transportation. Product returns, restocking fees, return labels, refund eligibility, defective products, and return conditions are governed by our Refund Policy.

If there is a conflict between this Shipping Policy and a specific shipping term displayed during checkout, the specific checkout term applies to that shipment to the extent of the conflict.

34. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carriers, shipping services, operating procedures, laws, or business practices.

The updated version becomes effective when posted on this page with a revised effective date. The policy applicable to an order is generally the version in effect when the order was placed, except where applicable law requires otherwise.

35. Contact Us

For questions about an order or shipment, contact: