Terms of service

Effective date: June 14th, 2003

Welcome to MyWorldPhone.com. This website is owned and operated by Marvel Telecom Inc. Throughout these Terms of Service, “MyWorldPhone,” “we,” “us,” and “our” refer to Marvel Telecom Inc.

These Terms of Service (“Terms”) govern your access to and use of MyWorldPhone.com, including your purchase of mobile phones, accessories, electronics, and other products offered through the website. By visiting the website, creating an account, submitting information, or placing an order, you agree to be bound by these Terms and by the policies referenced in them.

Please read these Terms carefully before using the website. If you do not agree with them, you must not use the website or purchase products from us.

1. Company Information

Marvel Telecom Inc.
MyWorldPhone.com
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States

Phone: (718) 690-2955
Email: sales@myworldphone.com

2. Online Store Terms and Eligibility

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use the website.

You agree that you will:

Use the website only for lawful purposes;
Provide accurate, complete, and current information;
Use only payment methods that you are legally authorized to use;
Not attempt to interfere with the operation or security of the website; and
Comply with all applicable local, state, federal, and international laws.

We reserve the right to refuse service, restrict website access, cancel an account, or cancel an order when reasonably necessary to protect our customers, our business, our payment partners, or the security of the website.

3. Products and Product Condition

MyWorldPhone sells brand-new mobile phones, accessories, and related electronics unless a product page expressly states otherwise.

We make reasonable efforts to present accurate product titles, descriptions, specifications, images, colors, included accessories, prices, and availability. However, manufacturers may change product packaging, software, accessories, specifications, or appearance without prior notice.

Product photographs are provided for identification and illustration. Colors may appear differently depending on your screen, lighting, and device settings. Packaging may vary by manufacturing region or production date.

Certain phones may be international or region-specific models. Features, preinstalled applications, charging plugs, documentation, warranty availability, software, eSIM support, call recording, network functions, or other characteristics may differ from models officially distributed in the customer’s country. Customers should review the product listing carefully before ordering.

4. Unlocked Phones and Carrier Compatibility

Most mobile phones sold by MyWorldPhone are unlocked GSM devices. An unlocked device is not guaranteed to work with every carrier, network, plan, or feature.

Compatibility may depend on factors including:

The exact model number and regional version of the device;
The carrier’s supported 2G, 3G, 4G LTE, and 5G frequency bands;
VoLTE, Wi-Fi Calling, eSIM, and carrier-certification requirements;
The customer’s country, location, account type, and service plan;
Carrier restrictions, approved-device lists, or activation policies; and
Network changes made after the product is purchased.

Before purchasing, the customer is responsible for confirming the exact model’s compatibility directly with the intended wireless carrier.

General statements such as “unlocked,” “GSM,” “international,” “4G,” or “5G” do not constitute a guarantee that every carrier service or feature will operate. MyWorldPhone does not control carrier networks and cannot guarantee activation, signal strength, coverage, data speed, VoLTE, Wi-Fi Calling, eSIM, visual voicemail, 5G access, or future network support.

5. Pricing, Promotions, and Availability

Unless otherwise indicated, prices are displayed in U.S. dollars. Prices, promotions, discounts, bundles, gifts, and product availability may change without notice.

Placing a product in a shopping cart does not reserve it. Products remain subject to availability until an order is accepted and fulfilled.

We reserve the right to correct typographical errors, pricing errors, inaccurate product information, inventory discrepancies, promotional errors, or technical problems. If an error affects an order, we may contact you for instructions, correct the order with your agreement, or cancel and refund the affected order.

We may limit quantities per customer, household, account, payment method, billing address, shipping address, or order. Offers are void where prohibited.

6. Orders and Order Acceptance

An order confirmation acknowledges that we received your order; it does not necessarily mean that we have accepted or agreed to fulfill it. An order is accepted when it has passed payment and security review and enters fulfillment.

We may refuse, hold, or cancel an order for reasons including:

Product unavailability or inventory error;
Incorrect pricing or product information;
Payment authorization failure;
Incomplete or unverifiable customer information;
Suspected fraud, unauthorized activity, or payment risk;
Shipping or export restrictions;
Unusually large quantities or suspected unauthorized resale; or
Any other lawful and legitimate business reason.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method. Processing time after a refund is issued is controlled by the bank, card issuer, or payment provider.

7. Billing, Payment, and Verification

You agree to provide accurate billing, shipping, contact, and payment information. You authorize us and our payment providers to charge the total displayed at checkout, including applicable taxes, shipping charges, and other disclosed fees.

To prevent fraud and unauthorized transactions, we may request additional verification, including confirmation of identity, billing information, shipping information, or payment authorization. We may delay or cancel an order if satisfactory verification is not provided.

Payment information is processed through third-party payment providers. We do not guarantee that every payment method will always be available.

8. Order Changes and Cancellations

You may request cancellation without a cancellation fee before the order ships. We will make reasonable efforts to honor the request, but cancellation is not guaranteed once fulfillment has begun.

Once an order has shipped, it cannot be cancelled or redirected by MyWorldPhone. A customer who no longer wants the product must receive it and request a return in accordance with our Refund Policy.

Address-change requests are not guaranteed. For security reasons, we may require an order to be cancelled and placed again when the shipping address must be changed.

9. Shipping and Delivery

Orders are shipped from New York, United States, unless otherwise stated. Shipping methods and estimated delivery times may be displayed during checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur due to payment verification, carrier operations, weather, holidays, customs inspections, government actions, address problems, natural disasters, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and deliverable shipping address, including apartment, suite, unit, building, postal code, and telephone information when applicable.

Additional details are available in our Shipping Policy, which is incorporated into these Terms by reference.

10. Delivery, Tracking, and Risk of Loss

Tracking information will be provided when available. Customers are responsible for monitoring tracking and making reasonable arrangements to receive the shipment.

Signature confirmation may be required. A carrier’s delivery confirmation, signature record, photograph, GPS record, or other delivery evidence may be used when reviewing a delivery claim.

You must notify us promptly if a shipment appears lost, damaged, missing, or misdelivered. Claims must be submitted within the time allowed by the applicable carrier and our Shipping Policy. Failure to report an issue promptly may prevent us or the carrier from investigating the claim.

Risk of loss and title pass as provided by applicable law. Nothing in these Terms limits rights that cannot lawfully be limited.

11. International Orders

International shipping may be offered to eligible destinations, but availability is not guaranteed for every product or country. We may decline or cancel an international order because of carrier limitations, payment risk, export controls, sanctions, import restrictions, or other legal or operational requirements.

The customer is responsible for determining whether the product may lawfully be imported, activated, and used in the destination country.

12. Customs, Duties, VAT, and Import Charges

Unless expressly collected during checkout, international prices and shipping charges do not include customs duties, VAT, import taxes, brokerage fees, handling charges, or other government or carrier fees.

The recipient is responsible for all customs duties, VAT, import taxes, brokerage charges, and other fees imposed by the destination country.

Customs authorities may open, inspect, delay, or hold a shipment. We cannot control or guarantee customs processing times.

Refusing delivery or failing to pay import charges does not automatically cancel the purchase. If the shipment is returned to us, any refund will be determined under our Refund Policy and may be reduced by original shipping charges, return shipping charges, customs costs, carrier charges, and other nonrecoverable expenses, to the extent permitted by law.

13. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions in our Refund Policy.

A prepaid return label may be provided for an eligible return. The cost of the label may be deducted from the refund when the return is not caused by our error, a verified defect, or shipping damage, as described in the Refund Policy.

A 15% to 20% restocking fee may apply based on the returned product’s condition, including whether it has been opened, activated, used, damaged, altered, or returned with missing packaging, accessories, manuals, labels, promotional items, or other components.

Restocking fees will not be applied where prohibited by law and will be handled in accordance with the published Refund Policy. Different treatment may apply when we sent the wrong product or when a product is verified as defective or damaged in transit.

14. Return Condition and Customer Data

Before returning a phone, tablet, smartwatch, or other data-capable product, the customer must:

Back up any information the customer wishes to retain;
Remove personal data and saved accounts;
Disable screen locks and passwords;
Sign out of Apple, Google, Samsung, Xiaomi, or other cloud accounts;
Disable Find My iPhone, Find My Device, activation locks, and similar services;
Remove SIM cards and memory cards; and
Perform a factory reset when possible.

We are not responsible for personal information left on a returned device or for data loss. A device that remains account-locked, password-protected, blacklisted, altered, or unable to be reset may be refused or subject to a reduced refund, as permitted by law.

Returned products must not contain unlawful material. We may report suspected fraud, theft, tampering, counterfeit returns, or other illegal activity to carriers, payment providers, manufacturers, or law-enforcement authorities.

15. IMEI, Serial Numbers, and Product Identification

We may record IMEI numbers, serial numbers, model numbers, and other product identifiers before shipment. Returned products must match the identifiers of the products originally shipped.

Returns involving substituted, mismatched, altered, counterfeit, stolen, blacklisted, or materially damaged products may be denied. We reserve all rights and remedies available under applicable law.

16. Manufacturer Warranty

Products are covered only by the original manufacturer’s warranty, if one is offered and applicable to the specific model, region, customer, and country.

Manufacturer warranty availability is not guaranteed for every international or region-specific model.

Warranty duration, geographic coverage, registration requirements, service locations, remedies, and exclusions are determined solely by the manufacturer. A manufacturer may restrict service to the product’s original sales region or require the customer to ship the product to an authorized service location.

MyWorldPhone does not provide an additional store warranty unless an additional warranty is expressly stated in writing on the applicable product page or order documentation. After the return period, warranty claims should generally be directed to the manufacturer.

17. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, payment providers, review platforms, carriers, manufacturers, social networks, applications, or services.

We do not control third-party services and are not responsible for their availability, content, policies, security, products, or conduct. Your use of a third-party service is governed by that third party’s terms and privacy practices.

18. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, question, testimonial, or other content, you represent that you have the right to submit it and that it is accurate, lawful, and does not violate another person’s rights.

You grant Marvel Telecom Inc. a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, distribute, and display submitted content in connection with our website, products, marketing, and business, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, fraudulent, misleading, abusive, threatening, obscene, infringing, unrelated, or otherwise inappropriate. We are not obligated to publish or respond to submitted content.

19. Intellectual Property

The website and its content—including text, graphics, logos, designs, photographs, videos, icons, product descriptions, page layouts, and software—are owned by Marvel Telecom Inc., its licensors, manufacturers, suppliers, or other rights holders and are protected by applicable intellectual-property laws.

You may use the website for personal, noncommercial shopping purposes. You may not copy, reproduce, modify, distribute, sell, exploit, scrape, republish, or create derivative works from website content without prior written permission from the applicable rights holder.

Brand names and trademarks belonging to manufacturers or other parties remain the property of their respective owners. Their appearance on the website does not necessarily imply sponsorship or endorsement.

20. Prohibited Uses

You may not use the website or its content to:

Violate any law, regulation, court order, sanction, or export restriction;
Commit fraud, identity theft, payment abuse, or other unlawful conduct;
Transmit viruses, malware, or harmful code;
Attempt unauthorized access to accounts, systems, networks, or data;
Interfere with website performance or security;
Scrape, crawl, harvest, or collect data without authorization;
Misrepresent your identity or submit false information;
Infringe intellectual-property, privacy, or other legal rights;
Harass, threaten, defame, or unlawfully discriminate against others; or
Use products or services for an unlawful or unauthorized purpose.

We may suspend or terminate access to the website for violations of these restrictions.

21. Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy. By using the website, you acknowledge that you have reviewed that policy.

22. Website Availability and Disclaimer of Warranties

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the website when reasonably necessary.

To the fullest extent permitted by applicable law, the website and its services are provided on an “as is” and “as available” basis. We disclaim warranties relating to the website except where such warranties cannot lawfully be excluded.

Nothing in these Terms excludes any warranty, consumer right, or remedy that cannot be excluded or limited under applicable law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Marvel Telecom Inc. and its officers, directors, employees, agents, affiliates, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, business interruption, replacement costs, loss of use, or loss of data, arising from or related to the website, an order, or a product.

To the fullest extent permitted by law, our aggregate liability relating to a product or order will not exceed the amount actually paid to MyWorldPhone for the product giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be excluded or limited.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Marvel Telecom Inc. and its officers, directors, employees, agents, affiliates, contractors, service providers, suppliers, and licensors from third-party claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, your breach of these Terms, or your violation of another party’s rights.

25. Events Beyond Our Control

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, cyberattacks, power or internet outages, transportation interruptions, carrier disruptions, customs delays, supply shortages, or government actions.

26. Electronic Communications

By using the website or contacting us electronically, you consent to receive order confirmations, receipts, notices, policy updates, and other transaction-related communications electronically.

Electronic communications satisfy any legal requirement that communications be in writing, except where applicable law requires another method.

27. Governing Law and Jurisdiction

These Terms and any dispute arising from or relating to the website or a purchase from MyWorldPhone will be governed by the laws of the State of New York, without regard to its conflict-of-law principles.

Subject to any consumer rights that require otherwise, legal proceedings shall be brought in a state or federal court having jurisdiction in New York. You consent to the personal jurisdiction of those courts.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary. The remaining provisions will remain in effect.

29. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations as part of a merger, acquisition, reorganization, sale of assets, or other lawful business transaction.

31. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies or terms posted on the website, constitute the entire agreement between you and Marvel Telecom Inc. concerning your use of the website and purchases made through it.

If a product page or written offer contains a term that specifically differs from these general Terms, the more specific term will apply to that product or offer to the extent of the inconsistency.

32. Changes to These Terms

We may revise these Terms periodically to reflect changes to our business, website, products, practices, or legal obligations. The updated version will be posted on this page with a revised effective date.

Changes apply prospectively from the date they are posted, except where another effective date is stated or applicable law requires otherwise. Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms.

33. Contact Information

Questions about these Terms of Service may be directed to: