Política de reembolso

Effective date: May 17th, 2004

Thank you for shopping with MyWorldPhone.com, operated by Marvel Telecom Inc. We want customers to be satisfied with their purchases and to understand the return process before ordering.

This Refund Policy explains the requirements for returns, exchanges, refunds, defective products, damaged shipments, missing items, return shipping, and restocking fees.

By purchasing from MyWorldPhone, you agree to this Refund Policy, our Terms of Service, and our Shipping Policy.

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1. Return Window

Eligible products may be returned within 30 calendar days of delivery.

The return request must be submitted within 30 calendar days after the carrier’s tracking information shows that the order was delivered.

A return request submitted after the 30-day return period may be declined. After the return period has expired, eligible product issues must generally be handled through the manufacturer’s warranty process.

The 30-day return window does not mean that every returned product qualifies for a full refund. Refund eligibility and any deductions depend on the reason for the return, the condition of the merchandise, and compliance with this policy.

2. Return Authorization Is Required

Before returning any product, you must contact MyWorldPhone and receive return authorization and return instructions.

To request a return, email: sales@myworldphone.com.

Please include:

• Your full name;
• Your order number;
• The product you wish to return;
• The reason for the return;
• A description of any defect, damage, or issue;
• Photographs or video when relevant; and
• The IMEI number or serial number if requested.

Do not return merchandise without authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

Receiving return authorization does not guarantee a refund. The product must be received, inspected, and found eligible under this Refund Policy.

3. Return Instructions and Deadline

After a return request is approved, we will provide the applicable return address, packaging instructions, authorization information, and, when eligible, a prepaid return shipping label.

Unless we provide a different deadline in writing, the authorized return should be shipped within 7 calendar days after return instructions are issued.

A return shipped after the authorization period may be declined or require new approval.

Returns must be sent only to the address listed in the return instructions. Merchandise sent to a manufacturer, carrier, payment processor, unauthorized address, or other location may not be recoverable or eligible for refund.

4. Condition Required for a Return

Returned products must be in a condition that allows us to verify, inspect, and process the return.

Unless otherwise approved in writing, the return should include:

• The correct product originally shipped by MyWorldPhone;
• The original retail box and internal packaging;
• All included accessories;
• Charging adapters, charging cables, cases, tools, and inserts;
• Manuals, documentation, warranty cards, and labels;
• Promotional items, free gifts, and bundled products;
• Any removable parts included with the product; and
• The original IMEI number, serial number, and product identifiers.

The product should be clean and securely packaged. It must not contain excessive wear, scratches, dents, cracks, liquid damage, missing parts, unauthorized repairs, or other damage caused after delivery.

Returned merchandise must not be permanently altered, engraved, modified, rooted, jailbroken, tampered with, or disassembled.

5. Opened and Used Products

An opened or lightly used product may be eligible for return within the 30-day return period, but a restocking fee may apply.

Opening, activating, setting up, inserting a SIM card, removing protective films, or using a mobile device may affect its resale condition and refund amount.

Products showing substantial use, cosmetic damage, missing components, activation locks, software modification, physical damage, or other material deterioration may receive a reduced refund or may be ineligible for return.

6. Restocking Fees

A restocking fee of 15% to 20% may be deducted from the refund, depending on the condition of the returned product.

A restocking fee may apply when a product has been:

• Opened or removed from its original packaging;
• Activated, configured, registered, or used;
• Returned with damaged or missing packaging;
• Returned without all original accessories or components;
• Returned without promotional gifts or bundled items;
• Returned with scratches, marks, wear, residue, or cosmetic damage;
• Returned with missing labels, protective materials, manuals, or inserts;
• Reset or handled in a manner that reduces its resale condition; or
• Otherwise returned in a condition different from the condition in which it was sold.

The exact fee will be determined after inspection. Generally, a return in excellent, complete condition may receive the lower applicable fee, while a return showing greater use, missing items, damaged packaging, or reduced resale value may receive the higher applicable fee.

A restocking fee will not be charged where prohibited by law. It will also generally not apply when MyWorldPhone confirms that:

• We shipped the wrong product;
• The product arrived materially damaged in transit;
• The product was materially misrepresented in the listing; or
• The product has a verified qualifying defect reported within the return period.

A defect caused by misuse, impact, liquid, improper charging, unauthorized modification, incompatible software, accidental damage, or another condition occurring after delivery does not qualify for waiver of the restocking fee.

7. Change-of-Mind Returns

Eligible products may be returned within 30 days when the customer changes their mind, orders the wrong item, no longer wants the product, dislikes the product, or decides that the product does not meet personal preferences.

Change-of-mind returns may be subject to:

• A 15%–20% restocking fee;
• Return shipping costs;
• Original expedited or international shipping charges;
• Deductions for missing or damaged contents; and
• Other deductions permitted under this policy and applicable law.

8. Carrier Compatibility Returns

Most mobile phones sold by MyWorldPhone are unlocked GSM devices. However, unlocked does not mean that a device will work with every wireless carrier, plan, network, frequency, or feature.

Before purchasing, customers are responsible for verifying the exact model’s compatibility directly with their intended carrier.

A return caused by carrier incompatibility, unsupported bands, lack of carrier certification, inability to activate, lack of VoLTE, Wi-Fi Calling, eSIM, 5G, visual voicemail, or another carrier-controlled feature is generally treated as a change-of-mind return unless the product listing contained materially incorrect compatibility information.

An eligible carrier-compatibility return may therefore be subject to return shipping and a 15%–20% restocking fee.

9. International and Regional Models

Some products sold by MyWorldPhone may be international or region-specific models. Packaging, charging plugs, software, preinstalled applications, languages, network features, warranty coverage, manuals, and manufacturer support may differ by region.

A return based solely on an expected regional feature, carrier feature, packaging difference, charging-plug format, preinstalled software, or manufacturer support limitation is generally treated as a change-of-mind return when the product delivered matches the model ordered and the product listing.

10. Defective Products

If you believe a product is defective, contact us within the 30-day return period before sending it back.

We may request troubleshooting, photographs, videos, software information, error messages, carrier details, charging tests, a factory reset, or other reasonable information to help determine whether the issue is caused by:

• A hardware defect;
• A software or settings issue;
• A carrier or network limitation;
• An application or account issue;
• An incompatible charger or accessory;
• Physical, liquid, or accidental damage; or
• Customer setup or use.

A product is not necessarily defective because it is incompatible with a carrier, network, application, accessory, account, regional feature, or customer preference.

Once a reported defect is verified, we may, as appropriate and subject to availability:

• Replace the product with the same model;
• Offer another mutually agreed resolution; or
• Issue an eligible refund.

If inspection shows that the product is functioning properly or that the issue is not a qualifying defect, the return may be processed as a change-of-mind return and may be subject to return shipping and a restocking fee.

11. Manufacturer Warranty

All products sold by MyWorldPhone are brand new unless a product page expressly states otherwise.

Warranty coverage, when available, is provided by the original manufacturer. Warranty duration, geographic coverage, repair options, exclusions, and service procedures vary by manufacturer and model.

MyWorldPhone does not provide an additional store warranty unless a separate warranty is expressly stated in writing on the product page or order documentation.

After the 30-day return period, the customer should contact the manufacturer regarding eligible warranty service.

Some international or region-specific models may have manufacturer warranty service only in the product’s original region. Customers should confirm warranty availability before purchase when regional warranty coverage is important.

12. Damaged-in-Transit Products

If a package or product arrives damaged, contact us as soon as possible after delivery.

Please retain and photograph:

• All sides of the outer shipping box;
• The shipping label;
• The internal packaging;
• The retail product box;
• The damaged product;
• All accessories and contents; and
• Any visible impact, puncture, crushing, moisture, or tampering.

Do not discard the packaging. The shipping carrier may require inspection of the box, packing materials, and product.

Failure to preserve packaging or provide reasonable evidence may limit our ability to verify the damage or submit a carrier claim.

13. Incorrect Product or Missing Item

Contact us promptly if you receive a product different from the item ordered or if an item is missing from the package.

Please provide:

• Your order number;
• Photographs of the shipping box and shipping label;
• Photographs of all contents received;
• The model, IMEI number, or serial number when applicable; and
• A clear description of what is incorrect or missing.

If we verify that MyWorldPhone shipped the wrong product or omitted an item, we will provide an appropriate resolution, which may include a prepaid return label, replacement, shipment of the missing item, or refund.

14. Return Shipping Labels

A prepaid return shipping label may be provided for an eligible return.

MyWorldPhone will generally cover reasonable return shipping when we confirm that:

• The wrong product was shipped;
• The product arrived damaged in transit;
• An included item was materially different from the listing; or
• The product has a verified qualifying defect reported within the return period.

For change-of-mind, compatibility, preference, accidental-order, or other customer-caused returns, the cost of a prepaid return label may be deducted from the refund.

A prepaid label provided for an approved return may be used only for the authorized product and shipment. Unauthorized use, altered package dimensions, additional products, or inaccurate package information may result in additional carrier charges being deducted from the refund.

15. Customer-Arranged Return Shipping

When a prepaid label is not provided, the customer is responsible for arranging and paying for return shipping.

We strongly recommend using:

• A trackable shipping service;
• Appropriate insurance for the product’s value;
• Signature confirmation for high-value returns;
• A sturdy outer shipping box; and
• Adequate cushioning and protective material.

The customer remains responsible for the return package until it is received by MyWorldPhone.

MyWorldPhone is not responsible for a customer-arranged return that is lost, stolen, damaged, misdelivered, sent to the wrong address, or returned without tracking.

16. Proper Return Packaging

Products must be protected inside a separate outer shipping box. Do not use the retail product box as the shipping carton.

Do not place shipping labels, tape, postage, handwriting, or markings directly on the manufacturer’s retail box.

Damage caused by inadequate return packaging may reduce the refund or make the return ineligible.

If returning more than one product, each product and its accessories should be clearly organized to prevent loss or confusion during inspection.

17. Customer Data and Account Locks

Before returning a phone, tablet, smartwatch, or other data-capable device, the customer must:

• Back up any data the customer wishes to keep;
• Remove all personal information;
• Remove SIM cards and memory cards;
• Sign out of Apple, Google, Samsung, Xiaomi, Microsoft, and other accounts;
• Disable Find My iPhone, Find My Device, and similar security features;
• Remove passwords, PINs, patterns, and screen locks;
• Remove eSIM profiles when appropriate; and
• Perform a factory reset.

MyWorldPhone is not responsible for personal information, photographs, messages, files, contacts, SIM cards, memory cards, or other data left on a returned device.

A product that remains activation-locked, account-locked, password-protected, enrolled in device management, reported lost or stolen, or otherwise inaccessible may be refused or receive a reduced refund.

18. IMEI and Serial-Number Verification

MyWorldPhone may record the IMEI number, serial number, model number, and other identifiers of products before shipment.

Returned products must match the product identifiers originally shipped for the order.

A return may be denied when the product:

• Has a different or mismatched IMEI or serial number;
• Has an altered, removed, or unreadable identifier;
• Was not sold by MyWorldPhone;
• Has been reported lost, stolen, or blacklisted;
• Contains substituted parts or components; or
• Appears counterfeit, tampered with, or materially altered.

Suspected return fraud, product substitution, theft, or other unlawful activity may be reported to payment providers, carriers, manufacturers, marketplaces, insurers, or law-enforcement authorities.

19. Promotional Gifts and Bundled Items

Free gifts, promotional accessories, bundle components, and products sold together must be returned when required as part of an authorized return.

If a promotional or bundled item is not returned, its retail or promotional value may be deducted from the refund.

A customer generally may not return only one item from a required bundle unless MyWorldPhone approves the partial return in writing.

20. Nonreturnable Products

The following products or conditions may be ineligible for return, except where required by law or when a verified defect or MyWorldPhone error applies:

• Products returned after the 30-day return window;
• Products returned without authorization;
• Gift cards or store-credit certificates;
• Digital products, downloadable content, or activated service codes;
• Products with removed, altered, or mismatched serial numbers or IMEI numbers;
• Products damaged by misuse, abuse, impact, liquid, fire, or improper storage;
• Products damaged by unauthorized repair, modification, rooting, or disassembly;
• Products with activation locks, passwords, account locks, or device-management locks;
• Products reported lost, stolen, blacklisted, or associated with fraudulent activity;
• Products contaminated or returned in an unsafe or unsanitary condition;
• Products materially incomplete or damaged beyond reasonable resale condition; and
• Products prohibited from return by applicable health, safety, transportation, or legal rules.

Clearance, final-sale, special-order, preorder, or backorder merchandise will be nonreturnable or subject to special return conditions only when clearly identified as such on the product page or agreed to before purchase.

21. Accessories

Eligible accessories may be returned within the 30-day return period, subject to the same authorization, condition, packaging, and inspection requirements.

Accessories showing installation marks, damage, heavy wear, missing packaging, missing components, or misuse may be subject to a restocking fee, reduced refund, or denial.

Consumable or hygiene-sensitive products may be nonreturnable once opened when required for health or safety reasons, except where applicable law or a qualifying defect requires otherwise.

22. Software, Applications, and Third-Party Services

MyWorldPhone is not responsible for third-party applications, carrier services, subscriptions, cloud accounts, operating-system changes, manufacturer software updates, or services that are discontinued, changed, blocked, or unavailable after purchase.

An issue caused solely by an application, carrier, account, subscription, software configuration, geographic restriction, or third-party service may not qualify as a product defect.

Customers are responsible for cancelling any carrier plan, application subscription, insurance, financing arrangement, cloud service, or other third-party service connected to a returned product.

23. Inspection Process

All returns are inspected before a refund, replacement, or exchange is approved.

The inspection may include:

• Confirming the product model, IMEI number, and serial number;
• Checking the condition of the device and packaging;
• Confirming that accessories and bundled items are present;
• Testing reported defects;
• Checking for physical, liquid, accidental, or cosmetic damage;
• Checking for passwords, account locks, or activation locks;
• Reviewing signs of modification, repair, or tampering; and
• Confirming that the return otherwise complies with this policy.

Inspection may require several business days after delivery to our return location, especially during holidays, high-volume periods, or when technical testing is required.

24. Refund Amount

An approved refund may be reduced by applicable deductions, including:

• A 15%–20% restocking fee;
• The cost of a prepaid return label;
• Original expedited shipping charges;
• Original international shipping charges;
• Missing accessories, promotional gifts, or bundle components;
• Damage or reduced value caused after delivery;
• Carrier address-correction or return charges;
• Customs, brokerage, storage, duty, or import-related charges;
• Unauthorized additional contents included in the return; and
• Other reasonable and lawful costs caused by the condition or handling of the return.

Deductions will not be made where prohibited by law.

25. Original Shipping Charges

Original shipping charges are generally nonrefundable after the shipping service has been provided.

This includes expedited, overnight, international, special-handling, and optional shipping services.

Original standard shipping may be refunded when MyWorldPhone verifies that the return resulted from our error, a materially incorrect product, a qualifying defect, or shipping damage.

When an order received free shipping and is returned for a customer-choice reason, we generally will not retroactively charge the original standard outbound shipping cost unless the return involved refusal, address failure, unauthorized rerouting, a freight-forwarding issue, or another circumstance that caused additional carrier costs.

26. Refund Method

Approved refunds are issued to the original payment method whenever reasonably possible.

We generally cannot send a refund to a different card, bank account, person, payment service, or address.

If the original payment method is unavailable, expired, closed, or otherwise unable to receive the refund, the customer should contact the relevant bank or payment provider. We may offer an alternative lawful refund method when necessary and appropriate.

27. Refund Processing Time

After an eligible return is delivered, inspected, and approved, MyWorldPhone will issue the refund within a reasonable processing period.

Please allow approximately 5–10 business days after inspection and approval for the refund to be initiated.

Banks, card issuers, PayPal, and other payment providers may require additional time to post the credit to the customer’s account. MyWorldPhone does not control the payment provider’s posting time after the refund has been submitted.

28. Exchanges

Exchanges are subject to approval and product availability.

When a verified defective product qualifies for replacement, we may exchange it for the same model. If the same model is unavailable, we may offer an appropriate alternative or issue an eligible refund.

For a change-of-mind exchange, the original product may first need to be returned and refunded. The customer may then place a new order for the preferred product.

Price differences, shipping charges, and restocking fees may apply to a customer-requested exchange.

29. Replacement Shipment Timing

Replacement merchandise is generally not shipped until the returned product is received, inspected, and approved.

In limited circumstances, MyWorldPhone may authorize another arrangement in writing.

Replacement availability is not guaranteed. If the product becomes unavailable, an eligible refund may be issued instead.

30. Refused and Undeliverable Packages

Refusing a package or failing to accept delivery does not automatically create an approved return.

If an order is returned because of refusal, an incorrect address, an incomplete address, unsuccessful delivery attempts, failure to collect the package, or another customer-caused delivery issue, the refund may be reduced by:

• Original shipping charges;
• Return shipping charges;
• Carrier fees;
• Address-correction charges;
• Customs or brokerage costs;
• An applicable restocking fee; and
• Other nonrecoverable expenses.

The package must be returned to and received by MyWorldPhone before refund eligibility can be determined.

31. International Returns

International customers may request eligible returns within the same 30-day return period.

Unless MyWorldPhone confirms that we sent the wrong product or that the product has a qualifying defect or shipping-damage issue, the international customer is generally responsible for:

• Return shipping;
• Insurance and tracking;
• Export or customs documentation;
• Duties, taxes, brokerage, and carrier fees;
• Ensuring that the package can legally be returned to the United States; and
• Any costs resulting from incorrect customs documentation.

International customers should clearly identify an authorized return as returned merchandise on customs documentation and follow the return instructions provided by MyWorldPhone.

MyWorldPhone is not responsible for international returns that are seized, abandoned, rejected, delayed, or charged duties because of inaccurate documentation or noncompliance with customs requirements.

Import duties, VAT, GST, brokerage charges, and customs fees paid by the customer to a government or carrier are generally not refundable by MyWorldPhone.

32. Freight Forwarders and Reshipping Services

When an order is delivered to a freight forwarder, exporter, reshipping company, commercial mailbox, or package-consolidation service selected by the customer, the customer assumes responsibility for the product after that service accepts delivery, except where applicable law requires otherwise.

Damage, loss, alteration, missing contents, delays, customs issues, or delivery problems occurring after the forwarding service receives the package are not the responsibility of MyWorldPhone.

Any return must still comply with this Refund Policy and must be received at the authorized MyWorldPhone return address.

33. Chargebacks and Payment Disputes

Customers should contact MyWorldPhone first so that we have an opportunity to resolve an order, delivery, return, or refund concern.

Filing a chargeback or payment dispute does not eliminate the customer’s responsibility to return merchandise when a return is required.

If a payment dispute is opened, we may pause a refund, return, exchange, or replacement while the payment provider reviews the matter, to avoid duplicate reimbursement.

We may provide the payment provider with relevant order, tracking, delivery, communication, return, product-identifier, and policy records.

34. Return Abuse and Fraud

We reserve the right to refuse a return, limit future transactions, or take other lawful action in cases involving suspected:

• Product substitution;
• Empty-box returns;
• Missing products or components;
• Altered IMEI or serial numbers;
• Counterfeit merchandise;
• False defect or damage claims;
• Excessive or abusive return behavior;
• Use of a product followed by an improper return attempt;
• Payment fraud or identity theft; or
• Any other unlawful or deceptive activity.

Nothing in this section limits legitimate consumer rights or prevents a customer from returning an eligible product in good faith.

35. Purchases Made Through Other Marketplaces

This Refund Policy applies only to purchases completed directly through MyWorldPhone.com.

Products purchased through Amazon, Walmart, eBay, another marketplace, or another retailer are governed by the return process and policies applicable to the original sales channel.

A marketplace purchase generally must be returned through the marketplace account from which it was ordered.

36. Consumer Rights

This Refund Policy does not exclude or limit any right or remedy that cannot lawfully be excluded or limited.

Some states, countries, or jurisdictions may provide mandatory consumer rights that differ from portions of this policy. Where applicable law provides greater protection, that law will control.

37. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our procedures, products, carriers, payment services, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective date.

The policy that generally applies to a purchase is the version in effect when the order was placed, except where applicable law requires otherwise.

38. Contact Us

To request a return or ask a question about this Refund Policy, contact:

Marvel Telecom Inc.
MyWorldPhone.com
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States

Email: sales@myworldphone.com
Phone: (718) 690-2955

When contacting us, please include your full name, order number, product model, reason for the return, and any supporting photographs or information.