Privacy policy
Effective date: July 21st, 2006
This Privacy Policy describes how Marvel Telecom Inc., doing business as MyWorldPhone (“MyWorldPhone,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from MyWorldPhone.com, communicate with us, create an account, submit a review, or otherwise interact with our products and services.
By using MyWorldPhone.com or providing personal information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.
This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Refund Policy.
1. Company Information
Marvel Telecom Inc.
MyWorldPhone.com
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States
Phone: (718) 690-2955
General email: sales@myworldphone.com
Privacy inquiries: privacy@myworldphone.com
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- MyWorldPhone.com and its localized or regional versions;
- Our Shopify storefront, checkout, and customer-account features;
- Orders, returns, refunds, warranty assistance, and customer service;
- Email, telephone, online forms, chat, and other communications;
- Product reviews, surveys, promotions, and marketing communications;
- Advertising, analytics, cookies, pixels, and similar technologies; and
- Other interactions in which this Privacy Policy is displayed or referenced.
This Privacy Policy does not govern the privacy practices of manufacturers, wireless carriers, shipping carriers, financial institutions, payment processors, social-media platforms, or other third parties that operate independently from us.
3. Personal Information We Collect
The personal information we collect depends on how you interact with us. We may collect the following categories of information.
Contact Information
This may include:
- Name;
- Billing and shipping addresses;
- Email address;
- Telephone number; and
- Other contact details you choose to provide.
Order and Transaction Information
This may include:
- Products viewed, added to a cart, purchased, returned, or exchanged;
- Order numbers and transaction dates;
- Shipping methods, tracking information, and delivery status;
- Discounts, promotional offers, and gift information;
- Return, refund, cancellation, and customer-service records;
- Device model, IMEI number, serial number, or other product identifiers; and
- Information related to reported defects, damage, compatibility, or warranty requests.
Payment Information
Payment information may include payment-card details, billing information, payment authorization results, and transaction identifiers.
Complete payment-card information is generally collected and processed by Shopify, PayPal, card networks, banks, and other authorized payment providers rather than stored directly by MyWorldPhone. We may receive limited information such as the payment method, last four digits, payment status, billing address, transaction identifier, and fraud or verification results.
Account Information
This may include:
- Customer-account login information;
- Saved addresses and preferences;
- Order history;
- Communication preferences; and
- Account activity.
You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.
Communications and Customer-Service Information
When you contact us, we may collect the contents of your communication and any information you provide, including:
- Emails and contact-form submissions;
- Telephone-call details;
- Chat or messaging records;
- Photographs, videos, or documents submitted regarding an order;
- Carrier-compatibility questions;
- Return and refund explanations;
- Delivery claims; and
- Customer-service notes and resolutions.
Device, Internet, and Usage Information
When you visit our website, we and our service providers may automatically collect information such as:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Language and regional settings;
- Approximate location derived from an IP address;
- Referring website or advertisement;
- Pages, products, and content viewed;
- Search terms and website-navigation activity;
- Items added to or removed from a shopping cart;
- Checkout activity;
- Date and time of access;
- Cookie identifiers and advertising identifiers; and
- Website errors, performance data, and interaction information.
Marketing and Advertising Information
This may include:
- Email subscription status;
- Marketing preferences;
- Advertising interactions;
- Campaign attribution information;
- Audience or interest information provided by advertising platforms; and
- Information about whether you opened or interacted with a marketing communication.
Reviews and User-Submitted Content
If you submit a product review, rating, photograph, video, testimonial, question, or other content, we may collect:
- Your name or chosen display name;
- Email address;
- Product and order information;
- Review, rating, photograph, video, or comment;
- Review-verification information; and
- Information about your interaction with the review platform.
Reviews and related content may be displayed publicly. Do not include confidential, financial, or highly sensitive personal information in public submissions.
Fraud-Prevention and Security Information
To protect customers and our business, we may collect or receive information used to detect fraud, unauthorized payments, account abuse, chargebacks, identity theft, or other suspicious activity. This may include:
- Billing and shipping address comparisons;
- Payment authorization results;
- Device and browser signals;
- IP address and approximate location;
- Order patterns and transaction history;
- Identity or address-verification results;
- Risk scores supplied by payment or ecommerce providers; and
- Communications submitted during order verification.
Information You Voluntarily Provide
We may collect any other information you voluntarily submit to us. Please do not send sensitive information unless it is reasonably necessary for the matter you are asking us to handle.
4. Sources of Personal Information
We may collect personal information from:
- You directly;
- Your device or browser;
- Shopify and Shopify-supported services;
- Payment processors and financial institutions;
- Shipping carriers and fulfillment providers;
- Advertising and analytics providers;
- Product-review and customer-feedback platforms;
- Fraud-prevention and identity-verification services;
- Manufacturers, distributors, or warranty providers;
- Social-media platforms;
- Publicly available sources; and
- Other service providers that support our operations.
5. How We Use Personal Information
We may use personal information for the following purposes.
Providing Products and Services
- Processing and fulfilling orders;
- Collecting and confirming payment;
- Shipping products and providing tracking information;
- Creating and managing customer accounts;
- Processing cancellations, returns, exchanges, and refunds;
- Providing customer service;
- Assisting with manufacturer-warranty inquiries;
- Responding to carrier-compatibility questions; and
- Maintaining records related to transactions.
Communicating With You
- Sending order confirmations and receipts;
- Providing shipping and delivery updates;
- Requesting information needed to verify or complete an order;
- Responding to questions and complaints;
- Providing important service or policy notices;
- Communicating regarding returns, refunds, or delivery claims; and
- Sending review requests or customer-satisfaction communications.
Security and Fraud Prevention
- Authenticating customers and transactions;
- Detecting and preventing fraudulent or unauthorized activity;
- Protecting accounts, payments, and website security;
- Investigating suspected abuse, theft, chargebacks, or policy violations;
- Enforcing our Terms of Service and other policies; and
- Protecting the rights, safety, and property of customers, MyWorldPhone, and others.
Website Operation and Improvement
- Operating and maintaining the website;
- Remembering preferences and shopping-cart activity;
- Understanding how visitors use the website;
- Measuring website performance;
- Diagnosing errors and technical problems;
- Improving navigation, product selection, and customer experience;
- Developing new features and services; and
- Generating aggregated or deidentified business analytics.
Marketing and Advertising
Subject to applicable law and your choices, we may use information to:
- Send promotional emails and offers;
- Measure marketing performance;
- Understand which advertisements lead visitors to our website;
- Personalize website content or advertising;
- Create or measure advertising audiences;
- Display advertisements on third-party services; and
- Limit repeated or irrelevant advertising.
Legal and Business Purposes
- Complying with laws, regulations, subpoenas, court orders, and lawful requests;
- Maintaining tax, accounting, transaction, and corporate records;
- Establishing, exercising, or defending legal claims;
- Managing audits, insurance matters, and regulatory inquiries;
- Completing a merger, financing, acquisition, reorganization, or sale of assets; and
- Carrying out other lawful business purposes consistent with this Privacy Policy.
6. Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer products, process orders, maintain accounts, and operate checkout.
Shopify may collect, process, store, and disclose personal information in accordance with its own privacy documentation and as necessary to provide services to us and to customers. Shopify may process information in countries other than the country in which you reside.
Shopify may also provide features involving analytics, checkout, fraud prevention, customer accounts, network intelligence, advertising measurement, or personalized services. The operation of these features may depend on our Shopify settings, your location, and your privacy choices.
7. Payment Providers
Payments may be processed by Shopify, PayPal, card networks, banks, digital-wallet providers, and other payment services made available at checkout.
These providers process personal and financial information under their own terms and privacy policies. Payment methods displayed at checkout may change from time to time.
We may share order, billing, shipping, contact, device, and transaction information with payment providers for authorization, settlement, fraud prevention, dispute handling, chargeback review, and legal compliance.
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, software-development kits, local storage, and similar technologies to operate the website, remember preferences, understand website use, support checkout, prevent fraud, measure advertising, and provide relevant marketing.
These technologies may include:
- Essential technologies required for website operation, security, checkout, account access, shopping-cart functions, and fraud prevention;
- Functional technologies that remember preferences and improve website features;
- Analytics technologies that help us understand traffic, performance, and website interaction; and
- Advertising technologies used to measure campaigns, create audiences, and provide more relevant advertisements.
Depending on your location, nonessential cookies and similar technologies may be subject to your consent. You may see a cookie banner or privacy-preference tool that allows you to accept, reject, or manage certain categories.
You can also manage cookies through your browser. Blocking some cookies may prevent portions of the website, account, cart, or checkout from functioning correctly.
9. Google Analytics
We use Google Analytics or related Google services to understand how visitors find and use our website. Google may collect information such as your IP address, device and browser information, approximate location, pages viewed, interactions, referring source, and transaction or campaign information.
We use this information to analyze traffic, improve the website, understand sales performance, and measure marketing effectiveness. Google may process information in accordance with its own privacy policies and account settings.
Depending on our configuration, your location, and applicable law, Google services may use cookies or similar technologies and may combine information with other information held by Google.
10. Meta Pixel and Meta Services
We use the Meta Pixel and may use related Facebook and Instagram services to measure advertising performance, understand website activity, create advertising audiences, and display more relevant advertisements.
Depending on our Shopify and Meta data-sharing settings, information shared with Meta may include browser or device information, IP address, cookie identifiers, pages or products viewed, cart activity, purchases, and certain contact or transaction information.
Meta processes information under its own privacy terms. Your Meta account settings, browser settings, cookie choices, and applicable privacy rights may affect how Meta uses information for advertising.
11. Judge.me Reviews
We use Judge.me to collect, verify, manage, and display product reviews and customer feedback.
Information provided to or processed through Judge.me may include your name, email address, order information, product purchased, review content, rating, photographs, videos, and review-verification details.
Review content and your selected display name may appear publicly. Your email address is not intended to be displayed publicly unless you include it in the content of your own submission.
12. Other Applications and Service Providers
We may use additional Shopify applications, technology providers, and business services to support website operation, customer service, email delivery, security, fraud prevention, advertising, analytics, shipping, inventory, accounting, and other business functions.
The specific providers we use may change as our business and technology needs evolve. We disclose personal information to these providers only as reasonably necessary for them to perform services for us or as otherwise permitted by law.
13. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Service Providers
These may include providers of:
- Ecommerce hosting and checkout;
- Payment processing;
- Fraud prevention and order verification;
- Shipping, logistics, and delivery;
- Customer service and communications;
- Email delivery and marketing;
- Analytics and website performance;
- Advertising and campaign measurement;
- Product reviews and customer feedback;
- Data hosting and information security;
- Accounting, tax, insurance, and professional services; and
- Other operational support.
Manufacturers, Suppliers, and Warranty Providers
We may disclose product, order, serial-number, defect, and contact information when reasonably necessary to assist with a warranty inquiry, product issue, authenticity review, safety matter, or supplier investigation.
Shipping Carriers and Customs Authorities
We may disclose names, addresses, telephone numbers, email addresses, order descriptions, declared values, and other shipment information to carriers, customs brokers, postal authorities, and government agencies as needed to deliver domestic and international orders.
Advertising and Analytics Partners
Subject to applicable law and your privacy choices, we may disclose identifiers, device information, website activity, purchase activity, and campaign information to analytics and advertising partners such as Google and Meta.
Professional Advisers
We may disclose information to lawyers, accountants, auditors, insurers, consultants, banks, and other professional advisers when reasonably necessary.
Legal and Safety Disclosures
We may disclose personal information when we believe it is reasonably necessary to:
- Comply with applicable law or legal process;
- Respond to a lawful government or regulatory request;
- Investigate fraud, theft, abuse, or security incidents;
- Enforce our agreements and policies;
- Protect customers, MyWorldPhone, or others from harm; or
- Establish, exercise, or defend legal claims.
Business Transactions
Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, corporate restructuring, or similar business transaction.
With Your Direction or Consent
We may disclose personal information when you direct us to do so, request an interaction involving a third party, or otherwise consent.
14. Targeted Advertising and Data Sharing
We do not sell personal information for money. However, certain uses of cookies, pixels, advertising tools, or analytics services may be considered a “sale,” “sharing,” or use for “targeted advertising” under some U.S. state privacy laws, even when no money is exchanged.
Depending on your location and applicable law, you may have the right to opt out of certain advertising-related disclosures or processing.
Where available, you may exercise these choices through the cookie banner, privacy preference tool, or “Do Not Sell or Share My Personal Information” link displayed on our website. You may also contact us at privacy@myworldphone.com.
15. Marketing Communications
We may send promotional emails if you subscribe, make a request, or otherwise permit us to do so under applicable law.
You may unsubscribe from promotional email by using the unsubscribe link in the message. Unsubscribing from promotional messages will not stop transaction-related communications such as receipts, order updates, shipping notices, security alerts, return communications, or responses to customer-service requests.
If we offer SMS or text-message marketing, separate disclosures and consent terms may apply. Consent to marketing is not a condition of purchase.
16. International Data Transfers
We are based in the United States and use service providers that may operate in the United States and other countries.
If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in countries whose privacy laws may differ from those in your country.
Where required, we and our service providers may use contractual safeguards or other lawful mechanisms for international data transfers.
17. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions and provide customer service;
- Maintain order, payment, shipping, return, and warranty records;
- Comply with tax, accounting, legal, and regulatory obligations;
- Resolve disputes and enforce agreements;
- Prevent fraud and protect security;
- Maintain business records; and
- Support legitimate operational needs.
Retention periods vary based on the type of information, the reason it was collected, legal requirements, risk, and whether the information is needed for an ongoing dispute, investigation, or claim.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to technical limitations and lawful record-retention requirements.
18. Data Security
We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure ecommerce and payment platforms, access restrictions, authentication controls, encryption in transit, fraud-screening tools, staff procedures, and service-provider safeguards.
No website, transmission, storage system, or security measure can be guaranteed to be completely secure. You should use a unique password, protect your account credentials, and avoid sending confidential payment information through ordinary email.
If you believe your account or personal information has been compromised, contact us promptly at privacy@myworldphone.com.
19. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have some or all of the following rights:
- To know whether we process your personal information;
- To request access to personal information we maintain about you;
- To request correction of inaccurate personal information;
- To request deletion of certain personal information;
- To obtain a portable copy of certain information;
- To opt out of certain targeted advertising, sales, or sharing;
- To withdraw consent where processing is based on consent;
- To object to or restrict certain processing;
- To appeal our decision on a privacy request, where applicable;
- To lodge a complaint with an appropriate privacy regulator; and
- To receive equal service and pricing without unlawful discrimination for exercising privacy rights.
These rights are not absolute. We may deny or limit a request when permitted by law, such as when information must be retained to complete a transaction, comply with a legal obligation, prevent fraud, protect security, exercise legal rights, or maintain records.
20. How to Submit a Privacy Request
To submit a request relating to your personal information, contact us using either of the following:
Email: privacy@myworldphone.com
Phone: (718) 690-2955
Mail: Marvel Telecom Inc., 14848 Hillside Ave, 1st Floor, Jamaica, NY 11435, United States
Please include:
- Your full name;
- The email address associated with your account or order;
- Your order number, when relevant;
- The state or country in which you reside;
- The type of request you are making; and
- Enough information for us to locate the relevant records.
To protect personal information, we may need to verify your identity before completing a request. Verification may involve confirming account, order, contact, or transaction information. Please do not send copies of government identification unless we specifically request them and provide appropriate instructions.
We will respond within the period required by applicable law. We may extend the response period when legally permitted and will provide notice when required.
21. Authorized Agents
Where permitted by law, you may authorize another person to submit a privacy request on your behalf.
We may require proof that the agent is authorized to act for you and may also require you to verify your identity or confirm the request directly.
22. Appeals
If applicable law gives you a right to appeal our decision regarding a privacy request, you may submit an appeal by emailing privacy@myworldphone.com with the subject line Privacy Request Appeal.
Please explain the request, the decision you are appealing, and why you believe the decision should be reconsidered.
23. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.
Depending on the law and whether it applies to our business or processing activities, these rights may include access, correction, deletion, portability, and the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
We do not sell personal information in exchange for money. As explained above, some advertising and analytics activity may be treated as a sale, sharing, or targeted advertising under certain state laws.
We do not knowingly use or disclose sensitive personal information for purposes that would require a right to limit under applicable California law, except as needed to provide requested products and services, process payments, maintain security, prevent fraud, comply with law, or perform other legally permitted purposes.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
24. European Economic Area, United Kingdom, and Switzerland
If you reside in the European Economic Area, United Kingdom, or Switzerland, applicable law may provide additional privacy rights and require us to identify legal grounds for processing.
Depending on the processing activity, our legal grounds may include:
- Performance of a contract, such as processing an order, delivering a product, or handling a return;
- Legitimate interests, such as securing our website, preventing fraud, improving services, and conducting reasonable business analytics;
- Consent, such as for certain marketing or nonessential cookie activities; and
- Legal obligations, such as tax, accounting, regulatory, and law-enforcement requirements.
You may have rights to access, correct, delete, restrict, object, receive a portable copy, or withdraw consent. You may also lodge a complaint with the privacy or data-protection authority in your country.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
25. Global Privacy Control and Browser Signals
Where required by applicable law and supported by our ecommerce or consent-management tools, we may recognize legally valid browser-based opt-out signals, such as Global Privacy Control.
The effectiveness of a signal may depend on your browser, device, location, and whether the signal can be associated with your visit or account.
26. Children’s Privacy
Our website and products are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate parental consent, contact us at privacy@myworldphone.com.
We will take reasonable steps to delete the information where required by law.
27. External Websites and Third-Party Services
Our website may contain links to manufacturers, carriers, social-media platforms, payment services, or other external websites.
We are not responsible for the privacy, security, accuracy, or content of third-party websites or services. Review the privacy policy of any third-party service before providing personal information.
28. Deidentified and Aggregated Information
We may create or use aggregated, statistical, or deidentified information that does not reasonably identify you.
We may use and disclose this information for analytics, planning, security, product selection, website improvement, marketing measurement, and other lawful business purposes.
29. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, providers, legal requirements, or business practices.
The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website, email, or another appropriate method when required by law.
We encourage you to review this Privacy Policy periodically.
30. Contact Us
Questions, complaints, and privacy requests may be directed to:
Marvel Telecom Inc.
MyWorldPhone.com
14848 Hillside Ave, 1st Floor
Jamaica, NY 11435
United States
Privacy email: privacy@myworldphone.com
General email: sales@myworldphone.com
Phone: (718) 690-2955